When is the customer service center open?
Our Customer Service department is open 8 AM-5 PM EST Monday-Friday to answer your questions.
How do I know if an item is available?
Stock availability is updated regularly. If an item is unavailable, it will be reflected on the product page.
How do I check the status of my order, return or exchange?
You can check on the status of your order by clicking on the Order History page in the ‘My Accounts’ section of our online store.
Do you send order confirmations?
Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.
Why is my order delayed?
Orders are generally processed within 24 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:
- We were unable to obtain a proper credit approval for your purchase
- We were provided a credit card billing address that could not be verified with your credit card issuer.
Please note that it’s important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order’s security.
What payment methods do you accept?
San Sierra Herbal accepts the following forms of payment:
- Cash on Delivery
- PayPal
- Visa
- Mastercard
- Discover
- American Express
Where do I make changes to my account?
To edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.
What is your return policy?
If you have received the wrong item or damage occurs, please contact us at 0917-539-3678, or email us at info@sansierraherbal.com. Due to compliance requirements, products purchased on our website will not be accepted as returns at any of our physical locations.
How do I apply my promotion code?
To redeem a promotion, simply enter the code you received in the box titled “Offer Code” during the checkout process. Please note only one offer code can be applied per order.
Do you ship internationally?
At this time, San Sierra Herbal is only processing and shipping orders with billing and final destination shipping addresses located in the Philippines. We are not able to bill or ship to any countries outside of these destination. If you have specific questions regarding shipping outside our country, please contact us so we can assist you further.
FAQ
If you have questions feel free to our Customer Support Team. You may also contact us at +63917 539 3678 and you will be direct to the appropriate staff person.